| Complaints and Confidentiality | | | Complaint Management CBA has always been attentive to its customers’ needs and responds promptly to reports, service disruptions, or requests for clarification.
You can submit your reports via email or directly to our offices. CBA staff who receive a report will promptly record it in the internal management system and forward it to the manager responsible for addressing the issue.
CBA assures customers that every report will be evaluated with regard to:- the validity;
- responsibilities;
- actions taken to correct the service failure;
- the possible causes that led to it;
- the need for appropriate corrective actions to prevent the recurrence of the issue;
We will promptly inform you of any decision made regarding the handling of your report (except in the case of anonymous reports) and will keep you updated on its receipt and on the actions taken to resolve the issue or fulfill your request.
CBA is committed to taking all appropriate actions necessary to resolve your report.
Data Confidentiality: CBA guarantees the utmost confidentiality of data collected during the provision of services. All information, unless authorized by the client or made public by the client, is considered confidential.
CBA undertakes to inform the client in advance regarding any information it intends to make public, unless prohibited by law. In the event that CBA receives information about the client from third parties, such as complaints or requests from regulatory authorities, such information will remain confidential between the client and the laboratory, which will not disclose the source unless authorized to do so.
Access to information is regulated and restricted to authorized personnel only. Data storage and retention are managed in full compliance with legal regulations.
Please feel free to contact us for any inquiries | | Today we will be open until 5:00 p.m. Our regular business hours are: Monday through Thursday from 8:30 a.m. to 5:00 p.m. and Friday from 8:30 a.m. to 1:00 p.m.; the lab is closed on Saturday and Sunday. | | |  |  |  | | |
| ACCREDIA-Accredited Laboratory |
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